Delivery and returns
General Delivery info
Order Processing: All orders are processed within 1-2 business days.
Delivery Time:
Azerbaijan: 1-3 business days
Other countries: 7-14 business days
Delivery Fee:
Free delivery within Azerbaijan.
For other countries, delivery starts from 25 USD.
Courier Service: Orders are delivered to your address via our courier partners.
Returns & Exchanges
Return Period: You can return or exchange your order within 14 days from the date of delivery.
Return Conditions:
The product must be unused, in its original condition, and with all original tags attached.
Proof of purchase (receipt or electronic confirmation) is required.
Return Process:
Contact us at support@arshin.us and provide your order number and reason for return.
Once we receive and inspect the returned item, refunds will be processed within 7 business days.
Non-Returnable Items:
Products that are used, damaged, or missing original packaging/tags are not eligible for return or exchange.
Refund Method: Refunds are made to your original payment method.
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
Arshin.us ships worldwide to over 100 countries. Outside the US all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.